Here was the response I got to the e-mail I sent to my bank about the three bounced payments last weekend:
NSF fees are imposed to offset the handling of items presented for payments for which there are not sufficient funds. We do offer two types of overdraft protection to assist customers in the event of an overdraft. These services include the Personal Line of Credit (PLOC) and Retail Overdraft Service. Information about the PLOC is available through our website. The Retail Overdraft Transfer Service is available to customers who are not eligible for a PLOC and who have an existing savings account with us.
As you did not have any overdraft protection established for this account, the NSF fee remains your responsibility. To apply for overdraft protection or for more information about either one of these services, please call a New Account Specialist at the numbers below.
Here’s my response:
Thank you for your explanation, but I’m afraid I still have questions. In your e-mail, you reference “a” (single) NSF payment. Was I only supposed to be charged one for the payments which processed on Friday? (I was charged three). If I was only supposed to be charged one (I was charged three), please feel free to ignore the rest of this e-mail.
Otherwise, perhaps you can explain to me why Chevy Chase Bank processed the payments in the order that they did. I’m sure, if you check, you’ll notice that if the payments had been processed in the reverse order, only one of the payments would have neccessitated the “handling of items presented for payments for which there are not sufficient funds.” I mean, call me crazy, but it almost seems like Chevy Chase Bank wanted me to bounce as many payments as possible so as to require me to pay as much in NSF fees as possible. This is why, as in my original e-mail, I only requested the forgiveness of two of the NSF fees, because I was certainly at fault for the third (and I’m not trying to contest that third NSF, it’s the first two that concern me).
Like I said in my original e-mail to you, I’m a poor college student. I really feel like I’m being nickel and dimed here. I’ve been a long-standing customer of Chevy Chase Bank. I really don’t feel, given my current financial situation that I’ve described in my original e-mail, that I warrant this treatment from this bank, or that I’m asking for anything outrageous.
Notice the lack of any form of the word “fuck” in my attempt at persuasion.
UPDATE:
Epiph, good point. I bank — although for how much longer is in question — with Chevy Chase.
